Booking Terms & Conditions
Quotations
Any itineraries quoted by H&T will be valid for a period of ONE week, unless otherwise stated. If the guests do not confirm within this timeframe, H&T reserves the right to re-quote the itinerary.
Payment
In order to make a booking a deposit is required. The deposit is variable according to the type of services requested and will be confirmed at time of booking. The balance is due 4 weeks from departure. If the booking is less than 4 weeks before departure, the full amount is due on booking. If any balance remains unpaid, travel documentation may not be issued and we reserve the right to treat your booking as cancelled and apply the cancellation charges as set out below. Payment must be in the currency of the invoice and you will be responsible for any bank charges you incur. Payment for your holiday is by international bank transfer only, or by credit card usingh We Travel (a % may be added by We Travel).
Insurance
It is essential that anyone travelling with H&T has a comprehensive insurance policy valid for the period of your trip, and acceptance of your booking is conditional on proof of adequate insurance. This insurance must cover driving a car or motorbike if required for your trip. We reserve the right to cancel bookings if we feel that the passenger is travelling uninsured.
Passports, Visas and Health Requirements
It is the passenger’s responsibility to ensure that they are in possession of all necessary travel and health documents before departure. H&T regret that they cannot accept liabilit y if any passenger is refused entry onto any transport or into any country due to failure on their part to carry correct documentation or to obtain the correct visa.
Amendment and Cancellation by Client
1 – Amendment by Client. We will do our best to assist you in altering travel arrangements after booking, but cannot guarantee that this will be possible. You will be responsible for any charges and costs as a result of such amendment and we reserve the right to charge an additional US $50 administration fee plus any applicable charges levied by our suppliers. We reserve the right to treat any major amendment less than 2 weeks prior to the date of departure as a cancellation and apply the cancellation charges set out below.
2 – Cancellation by Client. A booking with H&T may be cancelled at any time. The cancellation will take effect from the date that written email notification from the person who made the booking is received at our offices. Any cancellation will incur a charge to reflect the reasonable costs incurred by us in arranging and cancelling the booking. If cancelled more than 4 weeks before departure, this charge is likely to be the amount of the deposit although it could be more. If it is more you will be required to pay us the difference and if it is less we will refund the difference to you. Refunds will be in the form of credit for future bookings unless otherwise agreed. Charges for cancellation after the balance due date will vary due to the complex nature of our travel itineraries. Please ask for the amount of any cancellation charge before cancellation. You should be aware that this charge is likely to increase the closer to departure date that the cancellation is made and may well be up to 100% of the total cost of the booking.
Amendment and Cancellation by H&T
1 – Amendment by H&T. It is occasionally necessary for us to make changes to advertised products and services. In exceptional circumstances we may have to modify the itinerary after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is more significant (for example, a change of flight time, change of destination, a change of accommodation), we will notify the passenger as soon as practically possible and offer the choice of (i) accepting alternative arrangements; (ii) arranging an alternative holiday with us; or (iii) cancelling the holiday.
2 – Cancellation by H&T. Whilst we hope we will never have to cancel any itinerary, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard together with a price refund if appropriate, or will give a full and prompt refund.
Pandemic policy
As of July 2022, Covid is treated just like any other illness in terms of how it can affect travel arrangements. If guests are unable to travel or must cut short their trip due to becoming infected with COVID-19, standard cancellation policies apply and guests should contact their travel insurers to enquire whether costs will be covered by them. Any money paid to suppliers (hotels, guides, local operators) on behalf of our clients, will be subject to the cancellation policies of the supplier and may prevent us from honouring the H&T booking conditions. If the borders close again due to local COVID policy, H&T will endeavour to secure credits for future travel with any hotels and partners. Any monies held by H&T will be available as credit for future travel.
Force Majeur
Compensation will not be payable in any cases where an amendment, change or cancellation is due to an unusual or unforeseeable event or circumstance beyond our reasonable control (‘Force Majeure’). These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of god, closure of airports, changes of schedules or operational decisions of transport providers.
Travel Delays
We cannot accept responsibility for flight delays and do not provide for arrangements for meals, overnight accommodation or any other cost resulting from delay, even if the flight was purchased through H&T. We will of course endeavour to assist all guests on the ground and help them as best we can.
Special Requests
Whilst we will endeavour to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a ‘goodwill’ basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.
Excursions and Activities
We are only responsible for excursions and activities sold by us and which form part of the holiday contract.
Refunds and Credits
Any credit held by a supplier (hotel, local operator etc) may be held in dollars or in pesos, as per each supplier's own policy. If held in pesos, the amount of credit may decrease or increase over time according to exchange rates. Any refunds to the client will be minus bank fees and taxes, unless the refund is for an error by H&T, in which case we will cover these costs.
*Any money paid to suppliers (hotels, guides, local operators) on behalf of our clients, will be subject to the cancellation policies of the supplier and may prevent us from honouring the H&T booking conditions listed above.